FAQ
Frequently Asked Questions
Answers to the questions home care agency owners ask most about HCSG’s virtual scheduling, recruitment and care coordination services.
About HCSG
Questions from agency owners
What is Home Care Services Group (HCSG)?
HCSG (Home Care Services Group) is a Robbinsville, New Jersey company that gives home care agencies across New Jersey, and in 18+ states nationwide, trained virtual teams for caregiver recruitment, 24/7 scheduling and care coordination.
Is HCSG a home care agency?
No. HCSG does not provide in-home care to patients. We are a business-to-business support company: we provide virtual back-office teams to home care agencies.
What services does HCSG provide?
HCSG provides three core services to home care agencies: caregiver recruitment (job postings, phone screening, reference checks), home care scheduling (caregiver matching, 24/7 call-out coverage, EVV monitoring) and care coordination (client and caregiver check-ins, 24/7 escalations, early issue tracking). We also build a custom training manual for every agency.
Who does HCSG work with?
Home care franchise owners, independent private-duty agencies and growing multi-state agencies. HCSG currently has 56 active agency clients.
Where is HCSG located, and which states do you serve?
HCSG is headquartered at 2 N Commerce Sq Ste 308, Robbinsville, NJ 08691 (Mercer County). New Jersey is our home market, and we support home care agencies in 18+ states.
Is HCSG support available 24/7?
Yes. Scheduling, call-out coverage and escalation handling are available 24 hours a day, 7 days a week.
How long does onboarding take?
Onboarding follows HCSG’s 7-step process. Most agencies have a virtual team running independently within 9–12 weeks.
How are HCSG team members vetted and trained?
Candidates are screened up front, trained on home care terminology and rules, and must score 80% or higher on assessments. Each new team member then completes a 3-month probation with call reviews and shadowing.
What is the custom training manual?
HCSG documents your agency’s workflows, using recorded calls and process notes, into a training manual specific to your agency. New or backup team members follow your exact procedures without your managers having to retrain them.
What results do agencies see?
HCSG clients see a 99% shift fill rate, typically get 15–25 administrative hours back every week, and can scale from about 800 to 2,100+ care hours per week without adding office staff.
How much does HCSG cost?
Pricing depends on the services and coverage hours your agency needs. Book a free 30-minute consultation and we’ll put together a quote for your agency.
How do I get started?
Call +1 (609) 563-1393, email info@hcsg247.com or book a free 30-minute consultation through the website. We respond within one business day.
Ready to fill every shift without adding office staff?
Book a free 30-minute consultation. We’ll review your scheduling, recruiting and after-hours coverage and show you where an HCSG virtual team fits.