Services

Virtual Back-Office Services for Home Care Agencies

From our office in Robbinsville, New Jersey, HCSG provides trained virtual teams that handle caregiver recruitment, 24/7 scheduling and care coordination for home care agencies, working as an extension of your office.

What we offer

Choose the support your agency needs

Start with one service or combine all three. Every team is trained on your agency’s workflows through a custom training manual.

Caregiver Recruitment

Local job postings, phone screening, reference checks and hire-ready candidate files that keep your caregiver pipeline full.

Local job advertising
Phone screening
Reference checks
Hire-ready candidate files

Home Care Scheduling

Caregiver–client matching, 24/7 call-out coverage and EVV monitoring from trained virtual schedulers.

Caregiver–client matching
24/7 call-out coverage
EVV monitoring
Schedule maintenance

Care Coordination

Caregiver and client check-ins, 24/7 escalations and early issue tracking that keep clients and caregivers from leaving.

Caregiver & manager liaison
Recurring client check-ins
24/7 escalation handling
Early issue tracking

The cost of doing it all in-house

What understaffing your office really costs

When one or two office staff handle scheduling, recruiting and after-hours calls, your agency absorbs costs that don’t have to exist. Here’s what changes with an HCSG virtual team.

Without HCSG

$500–$2,000 lost per unfilled shift
15–25 hrs/week lost to admin work
One office person as a single point of failure
65–75% caregiver turnover
Compliance gaps and licensing risk
Growth capped at ~800 care hours/week

Shifts filled, no lost revenue
15–25 hrs/week freed for growth
A full team, never dependent on one person
Structured HR support that retains caregivers
Audit-ready documentation, always maintained
Room to scale to 2,100+ care hours/week

Ready to see the numbers for your agency?

Arrange your free 30-minute consultation today.

See the process