Home care franchise owners
Cover scheduling, recruiting and after-hours calls without adding office headcount, and keep processes consistent as you add territories.
Who we serve
Virtual Support for Home Care Franchises & Agencies
HCSG works only with home care providers. Based in Robbinsville, New Jersey, we currently support 56 agencies in 18+ states, from single-territory franchise owners to multi-state operators.
Who we serve
Built for home care agencies
HCSG works only with home care providers, so our team already knows your terminology, your clients and your compliance requirements.
Independent private-duty agencies
Get a full back-office team for less than the cost of building one in-house, with coverage that doesn’t depend on one person.
Growing and multi-state agencies
Scale from roughly 800 to 2,100+ care hours a week with scheduling and recruiting capacity that grows with you.
Agencies without after-hours coverage
Stop losing shifts and clients to night and weekend call-outs with 24/7 scheduling and escalation support.
Is HCSG right for you?
Signs your agency needs virtual support
If any of these sound familiar, a virtual back-office team will likely pay for itself.
- $500–$2,000 lost per unfilled shift
- 15–25 hrs/week lost to admin work
- One office person as a single point of failure
- 65–75% caregiver turnover
- Compliance gaps and licensing risk
- Growth capped at ~800 care hours/week
Our services
Virtual back-office support for home care agencies
Three services that take recruiting, scheduling and day-to-day coordination off your office staff’s plate.
Caregiver Recruitment
Local job postings, phone screening, reference checks and hire-ready candidate files that keep your caregiver pipeline full.
Caregiver Recruitment servicesHome Care Scheduling
Caregiver–client matching, 24/7 call-out coverage and EVV monitoring from trained virtual schedulers.
Home Care Scheduling servicesCare Coordination
Caregiver and client check-ins, 24/7 escalations and early issue tracking that keep clients and caregivers from leaving.
Care Coordination servicesFree 30-minute consultation
What happens on your call
A short, practical conversation about your agency. No slides, just a clear look at where a virtual team could help.
- 1
Tell us about your agency
Your services, the areas you cover and where your office is most stretched today.
- 2
Review your operations
We walk through your scheduling, recruiting and after-hours coverage to find where shifts and staff hours are being lost.
- 3
Get a support plan
You leave with a recommended virtual team and clear next steps. Onboarding typically takes 9–12 weeks.
Get started
Book a free consultation
Tell us about your agency and we’ll reach out within one business day to schedule your call.
Ready to fill every shift without adding office staff?
Book a free 30-minute consultation. We’ll review your scheduling, recruiting and after-hours coverage and show you where an HCSG virtual team fits.