This Privacy Policy explains how Home Care Services Group (“HCSG,” “we,” “us” or “our”) collects, uses and shares information when you visit hcsg247.vercel.app or contact us through it. HCSG provides virtual recruitment, scheduling and care coordination support to home care agencies and is based at 2 N Commerce Sq Ste 308, Robbinsville, NJ 08691.
This policy covers our website only. If your agency becomes a client, information we handle while providing our services is governed by our services agreement and, where HIPAA requires one, a Business Associate Agreement, not by this policy.
Please do not send patient health information
Our website forms are for business inquiries only. Do not include protected health information (PHI) or any details about your clients or caregivers in a form, email or message sent through this website. If you are a client and need to share that information, we will provide a secure method.
Information we collect
Information you give us
When you request a consultation or contact us, we collect the details you enter, such as:
- Agency name
- Your name
- Phone number
- Business email address
- The state or states where your agency operates
- Anything else you choose to tell us when you call or email
Information collected automatically
When you visit the website, some information is collected automatically:
- Analytics data. We use Google Analytics 4 to understand how visitors use the site: pages viewed, time on page, how you arrived (for example, a search engine or a link), device and browser type, approximate location such as city or country, and how you interact with the site, such as scrolling a page, opening the consultation form, submitting a form, clicking our phone number or email address, or loading the office map or directions. Google Analytics 4 does not log or store IP addresses.
- Server and security logs. Our hosting provider records technical information, such as IP address, browser type and the time of each request, to deliver the site and protect it from abuse.
How we use information
- To respond to your inquiry and schedule a consultation
- To provide, evaluate and improve our services and this website
- To understand which pages and content are useful to home care agencies
- To keep the website secure and prevent spam and misuse
- To comply with legal obligations
We do not use the information you submit to make automated decisions about you.
Cookies and analytics
Google Analytics uses cookies (named _ga and _ga_*) to tell visits apart. These cookies last up to two years. For interactions, we record only that the action happened and where on the site it happened, for example that a consultation request was submitted from the contact page, or that the phone number in the header was clicked. We never send your name, email address, phone number or anything you type into a form to Google Analytics.
You can limit or block analytics:
- Adjust your browser settings to block or delete cookies
- Install the Google Analytics Opt-out Browser Add-on
The map on our contact page loads from Google Maps only when you click “Load interactive map.” Once loaded, Google may set its own cookies under the Google Privacy Policy.
We do not use advertising cookies or remarketing, and we do not use cookies to track you across other websites.
How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only with:
- Service providers who help us run the website and respond to you, such as our website host (Vercel), analytics provider (Google) and the email service that delivers your messages to our team. They may use the information only to provide services to us.
- Legal and safety recipients, when required by law or to protect our rights, our clients or the public.
- A successor business, if HCSG is involved in a merger, acquisition or sale of assets.
How long we keep information
We keep inquiry details for as long as needed to respond to you and manage any business relationship that follows, and then for a reasonable period for record keeping. Google Analytics data is kept for up to 14 months.
How we protect information
The website is served only over encrypted HTTPS connections and uses security headers to guard against common attacks. No method of transmission or storage is completely secure, but we use reasonable measures to protect the information you share with us.
Your choices and rights
You can ask us to access, correct or delete the personal information you have given us, or to stop contacting you. Depending on where you live, state privacy laws (such as those in California or New Jersey) may give you additional rights. To make a request, email info@hcsg247.com or call +1 (609) 563-1393. We will verify your request and respond within the time required by applicable law.
Children
This website is intended for home care businesses and is not directed to children under 16. We do not knowingly collect personal information from children.
Links to other websites
Our website may link to other sites, such as Google Maps. We are not responsible for the privacy practices of those sites.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it last changed. Please also review our Terms of Use.
Contact us
Home Care Services Group (HCSG)
2 N Commerce Sq Ste 308, Robbinsville, NJ 08691
Email: info@hcsg247.com
Phone: +1 (609) 563-1393